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Assistant Manager || B2C || Sales - Collection

Assistant Manager || B2C || Sales - Collection

Policybazaar

8 - 13 years

5 - 9 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

collections payment collection credit card collection loan collection sales collection loan recovery recovery tele collection collection management payment recovery dra bucket collections process field collections debt recovery sla management credit collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are seeking a dynamic and result-driven professional to manage and lead the tele-collection team. The role involves supervising daily collection activities, driving performance, ensuring compliance, and achieving collection targets.

Key Responsibilities:

Manage and guide a team of tele-collection executives.
Monitor daily performance and ensure achievement of collection targets.
Handle escalated cases and provide resolution to customers.
Ensure adherence to company policies, compliance, and regulatory guidelines.
Prepare and share daily/weekly/monthly MIS reports.
Motivate and train the team to improve productivity and efficiency.

Requirements:

Graduate/Postgraduate with 5-8 years of experience in collections/tele-calling.
Must be on paper AM of Minimum 4 Years, Must be from BPO background
Strong communication, leadership, and negotiation skills.
Ability to work under pressure and meet deadlines.
Proficiency in MS Excel and reporting tools.

How to Apply Interested Candidate can share their updated CV at himanshiverma@policybazaar.com or WhatsApp - 9069719390

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