Assistant Manager - After Sales Service (Warranty Management)

Role & responsibilities Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Industrial Product Group Warranty & Service agreements with suppliers. Maintain track record of complaints and data analysis Enhancing the service processes and practices to the industry standard Preferred candidate profile Formal education: Degree/Diploma Mechanical # Male candidates with comprehensive pump industry knowledge # Professional experience: 8 /10 Years (Experience in Pump Industry Only) # Carry Out Warranty complaint resolution & claim management activity # Handling & resolving complaint for Standard Industrial Product Group in stipulated time frame # Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills