Assistant General Manager Quality Control

Position Summary:

The Head of Quality will be responsible for overseeing all quality assurance, quality control, and supplier quality management processes for Lenskarts manufacturing facility in Bhiwadi. This role is critical to ensuring the delivery of high-quality products that meet Lenskart's standards and customer expectations. The incumbent will drive continuous improvement initiatives, manage quality metrics, and implement effective quality control systems, particularly in areas such as Critical to Quality (CTQ) processes and Supplier Quality Assurance (SQA).

Key Responsibilities:

1. Quality Strategy and Leadership:

• Develop and implement a comprehensive quality management strategy aligned with Lenskart's overall manufacturing and business objectives.
• Lead, mentor, and manage the quality team to foster a culture of continuous improvement and customer focus.
• Collaborate with cross-functional teams (production, engineering, supply chain) to ensure quality considerations are integrated into all aspects of the production process.

2. Quality Control & Assurance:

• Design and enforce quality control standards to ensure all products meet or exceed established quality metrics and regulatory compliance.
• Oversee the deployment of quality management systems (QMS) and ensure adherence to ISO standards or equivalent certifications.
• Utilize advanced quality tools like FMEA, SPC, MSA, and Six Sigma techniques to monitor and improve production quality and reduce defects.

3. Critical to Quality (CTQ) Management:

• Define, implement, and continuously monitor CTQ parameters for various processes and products to guarantee consistent quality.
• Ensure CTQ data is effectively used to detect potential quality issues early in the production process.
• Collaborate with design, engineering, and production teams to align on CTQ requirements and identify improvement areas.

4. Supplier Quality Assurance (SQA):

• Lead the SQA process, working closely with suppliers to improve incoming material quality and ensure alignment with Lenskarts standards.
• Conduct regular supplier audits and implement corrective actions where necessary.
• Develop and manage robust supplier evaluation and qualification processes, including performance metrics and improvement plans.

5. Quality Improvement and Problem-Solving:

• Lead problem-solving activities using techniques like Root Cause Analysis (RCA), 8D, and Lean methodologies to address recurring quality issues.
• Identify and implement cost-effective quality improvements that enhance product reliability and manufacturing efficiency.
• Champion the use of statistical analysis and Six Sigma tools to reduce process variation and drive continuous improvement.

6. Quality Compliance and Reporting:

• Ensure compliance with local, national, and international regulatory standards relevant to the optical and eyewear industry.
• Develop and maintain dashboards and KPIs to monitor quality performance and generate regular reports for senior management.
• Implement effective quality data management and reporting systems to ensure accurate tracking of all quality metrics and trends.

7. Training and Development:

• Develop training programs for the quality team and production staff to promote best practices in quality management.
• Ensure team proficiency in quality methodologies, statistical tools, and quality-related technologies.
• Facilitate workshops and training sessions on CTQ, SQA, and other quality standards for continuous capability building.

Qualifications and Requirements:

Education:

• Bachelors degree in Engineering (Mechanical, Industrial, or related field); Master’s degree is preferred.
• Certification in quality management (such as Six Sigma Black Belt, ISO Lead Auditor, etc.) is strongly preferred.

Experience:

• 13-18 years of experience in Quality Management in a manufacturing setup, ideally with exposure to high-volume consumer products.
• Proven experience in CTQ, SQA, Lean Manufacturing, and Six Sigma methodologies.
• Solid experience with quality tools and techniques, including FMEA, SPC, MSA, RCA, and CAPA.