Assistant General Manager - Property Management

JD

Operational:

• Overall management allotted group of Properties under Propcare operations in one or multiple cities.
• Visiting / monitoring of sites on regular basis and instruct the respective Property Managers for any

improvements.

• Interacting with the Property Managers about the day to day operations and escalations if any on regular

basis

• Adherence to timely closure of complaints to ensure Customer satisfaction and getting periodical feedback

on the Customers / RWAs for review of the performance.

• Providing approval for any works / purchases with respect to the allocated Properties
• Coordinating with Propcare HO in release of POs / WO’s and payments to Vendors / Service Providers
• Interacting with respective Clients / Associations on regular basis (as per agreed frequency)
• Appraising Head Propcare / Functional Head for any suggestions beyond his control

Financial:

• Provide budget estimates at ABP R0 stage.
• Provide inputs for monthly and quarterly financial MIS.
• Verification and approval of petty repair vouchers and Vendors / Service providers bills for process
• To ensure the financial expenses are within the approved budget limits

Vendor Management:

• Interacting with Vendors regularly to ensure uninterrupted services at Properties
• Ensure timely execution of Contract agreements with Vendors
• Ensure timely renewal / release of Work Orders to the Vendors
• Negotiation with the Vendors if the provided quotes seems abnormal for any repairs / works

Budget Management:

• Involving in preparation of annual budget of various Properties
• Providing alert for revision in case any particular budgeted line items are getting exhausted
• Adherence to act within the approved budgets

Implementation to ISO:

• Adherence to implementation of ISO as per the various standards
• Ensure timely submission of records / documents without any reminders
• Ensure audit of properties as per the schedules and timely submission audited checklists and closure of NC’s

if any during the audit.

• Extending cooperation during the external audit to ensure getting the certification of standards.

Implementation to Facility Management Software: • Adherence to implementation of facility management software in all the Properties • Insisting Property Managers to use the software on regular basis and ensure timely closure of complaints raised by the Customers. • Review and submission of periodical management reports both internal and external. Adherence to IT protocol: • Ensure adherence to IT protocol by self and the reporting staff • Getting IT dept. approval for any replacement / procurement of IT peripherals Submission of MIS reports: • Timely submission of MIS, MMR reports to the management • Review of quarterly MIS with Head Propcare for submission Contract negotiations: • Providing maintenance proposals to the respective Clients / RWA’s well in advance as per the agreed terms. • Following up till closure and ensure timely renewal of contracts with the existing Clients / RWA’s. External business development: • Pitching to the external properties other than the Properties of Mantri Developers. • Survey of the Properties, providing proposal, following with respective Clients / RWA’s till closure • Providing relevant details to the Accounts team to take necessary budget approval to release the WO’s to the service providers.

Knowledge and Skills

Technical Knowledge

• Knowledge of the real estate sector and factors directly / indirectly influencing it
• Ability to develop and maintain the business (Internal / External)
• Understanding of product pricing strategies and market research techniques

Behavioral Skills

• Creative thinking
• Customer Orientation
• Leadership skills
• Planning and organizing skills
• Interpersonal skills
• Communication skills
• Negotiation skills

Pradeep.mp@manri.in