Assistant Front Office Manager

Company Description

RAK ROOMS prides itself on offering warm and personalized hospitality to all its guests, aiming to create memorable experiences that exceed expectations. Each property is thoughtfully designed to provide modern amenities, comfort, and convenience for both leisure and business travelers. As a company, RAK ROOMS is committed to upholding the highest standards of service, ensuring guest satisfaction is at the core of their operations. They prioritize integrity, ethical practices, and environmental responsibility, striving to be a responsible player in the tourism sector. With a customer-centric approach and dedication to continuous improvement, RAK ROOMS seeks to further expand its reach, offering more travelers the opportunity to enjoy their signature hospitality across various destinations.

Role Description

This is a full-time on-site role for an Assistant Front Office Manager located in Kozhikode. The Assistant Front Office Manager will be responsible for overseeing office administration, ensuring customer satisfaction, and managing front office operations. They will handle guest inquiries, resolve any issues, and ensure a high level of customer service. Additional duties include coordinating with other departments to ensure smooth operations and assisting in training and developing front office staff.

Qualifications

• Experience in Office Administration and Front Office Management
• Skills in ensuring Customer Satisfaction and delivering excellent Customer Service
• Strong Communication skills
• Excellent organizational and multitasking abilities
• Proven ability to handle stressful situations and solve problems effectively
• Previous experience in the hospitality industry is highly beneficial
• Bachelor's degree in Hospitality Management, Business Administration, or related field