Assistant Facility Manager

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager

Integrated Facilities Management - Corporate Solutions (region/country)

What this job involves:

To provide comprehensive facility and contract management for Client, with a focus on continuous improvement.

To achieve financial and other targets established by the Campus Manager

Achievement of the Key Performance Indicators and Service Level Agreement targets.

Ensure vendor management on services and KPI is monitored and tracked.

Bring innovation as part of the work culture to have process improvement from time to time.

Ensure highest level of hygiene is maintained as part of the office maintenance.

Keep Human experience as focus to bring in the best customer experience and satisfaction.

• Managing all outsourced service contracts and JLL personnel, including inspections and quality service delivery - this includes all cleaning functions// Pantry services/ Mail room.
• Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of system.
• Ensuring adequate supply of materials and service for the smooth operational efficiency.
• Routinely Inspect all contracted services to ensure performance measures are being maintained.
• Ensure Helpdesk service requests are attended to in time and Corrigo tool updated for ticket closure.
• Effectively manage the mailroom services to ensure an on time deliverable system.
• Manage and ensure regular training to the campus staff to improve efficiency in work.
• Achieve client satisfaction to Client expectations.

• Actively seek to train subordinates in all aspects of the non- technical services.
• Actively collaborate to ensure we multi skill all JLL staff to increase flexibility and job satisfaction.
• Daily/Weekly reports are shared with FM on time
• Contribute to the Monthly Management Report to client and other reports as required.
• Manage service contracts, including inspections and quality management of service delivery of the vendors
• Support preparing BOQ for any procurement activity related to soft services.
• Organize vendor meetings and assess the vendor score card
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all EHS related activities and actively participate in Health and Safety reviews.
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved.
• Lead by example and groom the team in achieving maximum client satisfaction level

• Refer for Key Performance Measures as mentioned below
• Ensure safety at workplace while coordinating for various vendor related activities including cleaning activities.
• Work scheduling, execution and administration: Delivery 99% of reactive work completion within the SLA timelines
• Ensure 52-week cleaning calendar is maintained for cleaning activities and tracked for better cleaning standards

Leading on-site operations

Are you a pro at giving on-site support Working with a team, you ll oversee the day-to-day client activities for the assigned property or facility. You ll also implement building procedures and performance measures and ensure that they are maintained at all times. Likewise, you ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question How do I ensure the safety of my colleagues You will do this by promoting adherence to health and safety standards.

Winning our clients trust

As the facilities manager, you ll be working frequently with clients, so you ll need to build strong relationships with them. Likewise, you ll need to be proactive and engaging; and make sure that the clients expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management As the person in charge, you will take care of the site s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts If so, then you are what we re looking for. In this role, you will support our people s growth and development through effective training and coaching sessions. Likewise, you ll promote a culture that upholds the I am JLL core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Sound like you To apply, you need to be:

Competent and goal-driven

Do you have three to five years experience of managing a property If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You ll also need to be a goal-oriented individual who s an ace in health and safety requirements, vendor management and property technical systems management

Organised and analytical

We re looking for a self-motivated and quick-thinking facilities manager who can solve problems using quantitative methods and holistic approaches. Likewise, we re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great facilities manager. We ll need someone who can do more than the bare minimum to meet our clients expectations. In this role, you ll also be working with different kinds of people, so you ll need to be an expert in handling them professionally. Likewise, you ll need to effectively manage, train and inspire the team to always do better. You ll also need to take the time to listen to your people to create better work impact.