Job
Description
At LeapStart, we are transforming engineering education to align with the demands of a rapidly advancing technological world. In today’s dynamic landscape, aspiring engineers must go beyond understanding trends—they must actively engage with them to shape the future. This makes 'learning by doing' not just beneficial but essential. Traditional colleges and universities often fall short in providing this hands-on experience. LeapStart fills this critical gap with an experiential learning model that is deeply integrated with industry practices. By equipping students with practical skills, comprehensive knowledge, and the discipline to excel, we empower them to lead confidently in a tech-driven future. Job Overview: As an Academic Counsellor in the EdTech industry, at Leap Start you will play a crucial role in guiding prospective students through the educational programs offered. You will help students make informed decisions about their educational and career paths by providing expert advice on the most suitable courses, programs, and certifications. Your focus will be on understanding the student's academic background, career aspirations, and guiding them to select the most appropriate learning options. Key Responsibilities: 1. Student Counselling & Guidance : o Engage with prospective students via phone, email, and chat to understand their academic and career interests. o Provide tailored advice to students about the educational programs, course structures, career benefits, and outcomes. o Help students identify the best programs based on their interests, qualifications, and future career goals. 2. Program Knowledge & Recommendation : o Maintain up-to-date knowledge about all the courses, programs, certifications, and new offerings from the Leap start company. o Clearly explain the curriculum, benefits, fees, duration, and career prospects related to each program. o Address any doubts or questions the students may have, providing detailed and accurate information. 3. Lead Conversion & Follow-up : o Convert leads into enrolments by guiding students through the decision-making process. o Perform follow-up calls with students who have shown interest but have not yet enrolled. o Handle objections and concerns effectively, focusing on turning inquiries into confirmed enrolments. 4. Career Pathways & Future Planning : o Advise students on career opportunities and industry trends related to their chosen programs. o Provide information about internships, career services, and potential job placements to enhance student confidence in the program. o Help students plan their educational journey and guide them on steps they need to take for academic success. 5. Documentation & Record Keeping : o Maintain and update detailed records of counselling sessions and student interactions in the CRM system. o Track the status of student leads and follow up on pending applications or undecided students. o Submit daily, weekly, and monthly reports on student consultations, conversions, and activities. 6. Collaborating with the Sales Team : o Work closely with the Program Guides (PGs) to align on lead management and conversion strategies. o Participate in team meetings to share feedback on student trends, common queries, and competitor insights. 7. Ongoing Student Support : o Provide ongoing support to student’s post-enrolment by answering any academic or course-related queries they may have. o Ensure students are satisfied with the program and assist with any academic or logistical issues. 8. Participate in Webinars/Workshops : o Conduct one-on-one or group counselling sessions, webinars, or workshops to promote specific courses, help students with their academic goals, and improve program awareness. o Help prospective students better understand the value of the programs through interactive sessions and demonstrations. Key Performance Indicators (KPIs): · Conversion Rate : Percentage of leads converted into students. · Lead Management : Timely follow-ups and status updates in CRM. · Counselling Sessions : Number of successful counselling sessions conducted per day/week. · Team Collaboration : Cooperation and alignment with the sales team for lead generation and conversion. Skills and Qualifications: · Education : Bachelor's degree (preferably in Education, Psychology, or related fields). · Experience : Minimum of 1-3 years of experience in academic counselling, student guidance, or educational sales. · Communication Skills : Excellent verbal and written communication skills. Ability to explain complex concepts clearly and concisely. · Listening Skills : Strong ability to understand student needs and provide effective guidance. · Persuasion & Influence : Ability to guide and motivate students towards making educational decisions. · Customer Service Orientation : Strong focus on providing a positive and helpful student experience. · Problem-Solving : Ability to address concerns, resolve conflicts, and offer appropriate solutions to students. · Tech-Savvy : Comfortable using CRM tools, MS Office, and other digital tools. · Goal-Oriented : Driven by targets and performance metrics related to lead conversion and student enrolment. Preferred Attributes: · Prior experience in EdTech, educational counselling, or academic advisement. · Understanding of the higher education landscape and industry certifications. · Ability to work in a fast-paced, target-driven environment. Work Environment: · Full-Time position, No week off on Sunday, Rotational Week off will be provided · Work from Office · Collaborative team environment with opportunities for professional growth and development. Benefits of joining us: Competitive salary with performance-based incentives. Based on dedication, Comprehensive training and growth opportunities A supportive, team-oriented work environment. Make a difference by helping students shape their future! Job Type: Full-time Pay: ₹450,000.00 - ₹550,000.00 per year Schedule: Morning shift Ability to commute/relocate: Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Edtech (Education) Industry: 1 year (Required) Language: Telugu(Fluent), English(Fluent) (Required) Work Location: In person
