Assistant Account/Community Manager

The role requires you to introduce various processes and initiatives to ensure standardization across all centers and enhance Customer Satisfaction (CSAT). You will be responsible for creating a collaborative community environment among members by working closely with Community Managers and other departments to drive CSAT. Your tasks will include mapping and managing the client lifecycle from move-in to departure, understanding customer demographics to customize client experiences for maximum facility and amenity usage, and interpreting business logic through data analysis. Additionally, you will handle renewals and expansions, oversee the operational efficiency of buildings and processes, and manage client relationships from end to end within respective centers. Team management and growth, as well as internal stakeholder management, will be key aspects of this role. The ideal candidate should hold a BA / BS or equivalent degree in Business, Marketing, Hospitality, or related fields. You should excel in a fast-paced environment while maintaining a high level of attention to detail. Strong communication, organizational, and project management skills are essential. A minimum of 2-4 years of experience in hospitality, marketing, or a related field with a focus on operations is required. Moreover, a minimum of 3 years of people management experience is a must, with a preference for experience in managing teams of 5 or more individuals.,