Assistance Coordinator

Careallianz

1 - 4 years

2 - 6 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 hour ago| Platform:

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Skills Required

basic usage claims compliance customer service asset management risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Proficiency in Chinese (Mandarin/Cantonese) language
Respond to incoming calls, emails, and requests from customers; complete callbacks to clients, agents, in order to provide information and resolve customer service issues
Review claims and understanding the cause of loss
Interpret policies in, and fully explain benefit coverage to customers regarding policies, benefits, and claim status
Develop an extensive and sound knowledge of our products in order to provide timely and accurate information to our customers
Proper review of documents received from customers and accordingly updating the status
Ascertaining the right amount to pay to customers which will be further reviewed by claim examination team
Adhere and comply with the risk management and compliance obligations/processes
Checking the basic details and linking the documents received from policyholders
Appropriate review of all the information and maintaining the quality required for the process

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