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Allianz Partners
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Assistance Coordinator

Assistance Coordinator

Allianz Partners

0 years

0 Lacs

Gurgaon Haryana India

Posted:2 weeks ago| Platform:

Apply

Skills Required

chat procedural service resolve management diversity

Work Mode

On-site

Job Type

Full Time

Job Description

Manage incoming and outgoing calls, chat, and email communications according to established targets.
Maintain Average Handling Time (AHT) in line with procedural standards and requirements.
Address product or service issues by understanding the customer’s concerns for optimal satisfaction.
Ensure all interactions adhere to quality standards.
Follow up on customer complaints and queries to resolve them within the stipulated timeframe.
Achieve required login hours while delivering quality service to all customers.

Allianz Group stands as one of the most esteemed insurance and asset management firms globally. Our commitment to nurturing our employees—acknowledging their ambitions, dreams, and challenges—distinguishes us as a remarkable employer. Together, we can cultivate an environment where every individual feels empowered, confident to explore, grow, and contribute to a brighter future for our customers.
At Allianz, we champion a diverse and inclusive workforce, proudly embracing our role as an equal opportunity employer. We invite you to bring your authentic self to work, regardless of your origins, appearance, orientation, or beliefs.Consequently, we welcome applications from individuals of all ethnicities, cultural backgrounds, ages, genders, nationalities, religions, disabilities, or sexual orientations.Join us. Together, let’s care for tomorrow.Note: The diversity of thought is a fundamental aspect of Allianz's corporate culture. One way to achieve diverse teams is through the regular rotation of Allianz Executive employees across various functions, entities, and geographies. The company encourages its employees to pursue diverse skill sets through different roles and to gain experiences throughout Allianz Group.

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Assistance Coordinator