In this role you will:(Principal Responsibilities) Investigating system failures and incidents reported on the services supported. Communicating with various Business & IT teams. Exhibit Flexibility to work in shifts and provide on-call support. Perform root-cause analysis and production fixes. Working as a part of a global team. Adherence to SLAs & service delivery procedures defined by ITIL framework. Excellent problem solving and root-cause investigation skills are essential. Excellent written and oral communications skills in English language are essential. E.g.:Report Writing ability to document training materials etc. Good knowledge in As400 CL RPGLEs As400 SQLs. Good hands on experience on As400 Job management Journaling Concepts Profile access Related knowledge As400 Libraries work files. Knowledge and understanding of BRMS (Disk CPU Usage). Exposure to testing and support tasks is preferable. Knowledge of Trade Systems is preferable. Familiarity with Incident / Problem / Change and Release Management procedures is preferable. Ability to work effectively and professionally under pressure Ability to work as part of a Global virtual team across multiple regions. To be successful in this role you should meet the following requirements:(Mandatory Requirements) 1.Good Grasp on Incident Management fundamentals is a must have 2.Good understanding and hands-on experience on As400 CL RPGLEs As400 SQLs. The successful candidate will also meet the following requirements:(Good to have Requirements) 1.Know-how of Problem and Change Management fundamentals would be beneficial. Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :B

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :No

Global Role Family :60236 (P) Software Engineering

Local Role Name :6504 Developer / Software Engineer

Local Skills :4782 AS/400

Languages Required::English

Role Rarity :To Be Defined

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