Area Supervisor

As an Area Manager, your primary responsibility is to ensure a great customer experience by delivering best-in-class food and delivery services within your specified area and designated timeline. Your role involves overseeing various aspects to promote area growth, financial management, people management, safety compliance, and implementing process changes and initiatives. Promoting Area Growth: - Set Standard Operating Procedures (SOPs) for Pods and ensure the unit-level team adheres to them. - Monitor consumer complaints daily and take corrective actions if necessary. - Aim for 100% acceptance of orders and raise awareness about ArP (Arrive to Pickup) target prep time among cluster teams. - Monitor and provide feedback on Stealth brand's performance. - Regularly follow up with the Field Operations team for timely assigning of Delivery Executives. - Ensure ingredients in the Pods are always available by conducting regular visits and checks based on forecasting data. - Conduct regular food safety audits and ensure adherence to quality, SOP, shelf life, and hygiene practices. Financial and P&L Management: - Execute plans to achieve Annual Operations Plan (AOP) targets. - Conduct meetings with Unit Managers to monitor performance and take corrective actions. - Identify cost reduction opportunities at the unit level and suggest changes in expense structure to meet business targets. - Monitor food cost, packaging cost, labor cost, admin cost, etc., to contribute to P&L. - Cross-check inventory regularly to minimize spillage and avoid excess stock. - Verify and reduce petty cash expenses for units. People Management: - Ensure the implementation of the training plan at the unit level. - Support the personal and professional development of direct reports. - Conduct periodic reviews, provide feedback to the team, and offer career paths to ensure optimal performance and controlled attrition. Safety (People & Food): - Ensure compliance with food safety regulations and maintain basic hygiene. - Implement innovative solutions to enhance food safety in assigned Pods. - Highlight safety risks and promote safe behavior within the Pods. - Track safety scorecards, correct near-misses, and review Root Cause Analysis (RCA) for safety improvements. Process Changes / Initiatives: - Ensure adherence to SOPs across all units. - Identify process improvement opportunities and implement them to enhance efficiency and output delivery. Job Specification: - Education Qualification: Graduate/Post-graduate from Hotel Management Institutes with a specialization in Operations. - Additional Certifications (If applicable): - Experience: Minimum 8 years of experience in Food and Beverage, QSR, Entertainment, or FMCG industries.,