Area Service Manager

To allocate Jobs supervise field-based engineers within a specific region. Maximize all opportunities to raise the technical ability and effectiveness of field-based engineers. Update activities and status in CRM / IFS System and maintain reports. Active participation with the State Head in implementing Systems / FBS into field engineering activities. Key Responsibilities : Compliance with all company procedures and Health Safety policies. Download pending complaints from IFS at regular intervals. Allocate complaints to engineers which are registered. Co-ordination with the stores team for dispatch of required spares to the engineers. Take regular feedback from engineers and update IFS and oil company portal accordingly. Follow up with engineers for Breakdown service reports. Respond to customer calls and e-mails. Follow up with service engineers to send defective spares to service centre on a weekly basis. Engineer support during introduction of new equipment or new business activity. Report all matters of urgent concern / abnormal activity in the field to the State Lead. Ensure availability of toolkit and PPE for all engineers. Experience: Min 3 5 yrs. Education: Min Diploma / Degree in Electronics or Mechanical Engineering. Background and Skills: Verbal and written communication skills required. (Hindi, English and local) Good knowledge of ERP. Time management skills. Ability to flex between supervising resources and making visits in the field. Better understanding of external and internal customer requirements and identify and act accordingly on priority. Planning and execution capability. Technical knowledge. Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail