Area Service Manager

Job Title: Area Service Manager

Location: Field Locations

Level: AM

Position type: Full time

Key Roles & Responsibilities:

● Oversee after-sales service operations for Ola Electric’s scooters and Roadster model motorbikes across multiple Experience Centers and service hubs in the assigned area.

● Manage and control parts inventory variance within the assigned area.

● Drive targeted monthly revenue from service operations, accessories, and value-added offerings

● Achieve targeted daily service productivity per Service Centre.

● Implement measures to reduce monthly escalations at each service center.

● Maintain a minimum CSAT score of 4.5 at every service center through superior service quality and customer handling.

● Ensure compliance with Ola’s SOPs, safety protocols, and EV-specific technical guidelines.

● Plan and coordinate manpower allocation to meet service demand efficiently.

● Train and mentor Service Managers, Advisors, and Technicians on product knowledge, repair techniques, and customer experience standards.

● Monitor service KPIs, prepare performance reports, and present improvement action plans to the Regional Service Manager.

● Collaborate with central quality and technical teams to resolve escalations, share product feedback, and drive continuous improvement

Qualifications, Experience & Skills:

● Bachelor’s degree in Mechanical/Automobile Engineering or related field.

● 8–12 years of after-sales service experience in the two-wheeler or EV industry, with at least 3–5 years in a multi-location management role.

● Strong knowledge of EV systems, diagnostics, and repair processes.

● Proven ability to manage warranty processes, inventory control, and service revenue targets.

● Data-driven approach to tracking service productivity and customer satisfaction.

● Excellent leadership, communication, and problem-solving skills.

● Willingness to travel extensively across the assigned area.