Area Service Manager

Blue Star

4 - 9 years

0 Lacs

ahmedabad delhi / ncr mumbai (all areas)

Posted:1 day ago| Platform:

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Skills Required

after sales service amc sales air conditioning service delivery service operations revenue generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Will be handling the team of 3-4 members & Service Centres/Call load
Regular review of open complaints and ensure response time and its closure as per SLAs
Achieve Revenue generation targets.
Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis.
Maintain Customer i-base hygiene and regularly update end-user data in the system
To drive customer engagement and achieve high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing concerns proactively.
Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
Competitors and market feedback on time to HQ.
System and process implementation at all channel partners

Key Skills

Knowledge of products, Retail Channel, and Service Business expansion
Technical knowledge about Service offerings and Channel Management
Knowledge of Revenue Generation (AMC, Spare parts)

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