Area Service Manager

As an experienced Automotive/ Mechanical Engineer with a minimum of 8+ years of experience in 2 or 4 wheeler Technical Support & Service engineering function, you will play a crucial role in the smooth functioning of multiple Ola Electric service centers in the assigned area. Your expertise in using diagnostic applications and tools, as well as hands-on experience with Oscilloscope, Telematics & Dataloggers, will be advantageous. Your key roles and responsibilities will include: - Overseeing and ensuring the smooth functioning of multiple Ola Electric service centers in the assigned area. - Leading, mentoring, and monitoring Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs. - Ensuring prompt resolution of customer complaints, monitoring feedback, and maintaining a high NPS (Net Promoter Score). - Ensuring all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements. - Analyzing service data, productivity metrics, and cost efficiency and creating action plans for improvement. - Monitoring spare parts usage, maintaining optimal stock levels, and minimizing wastage or pilferage. - Identifying skill gaps, coordinating technical training, and developing service staff to meet evolving EV technology needs. - Working closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement. - Ensuring adequate staffing at all service centers, approving rosters, and addressing attrition challenges. - Preparing regular performance reports and presenting updates to the Regional Service Manager. Your qualifications should include an Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent. Your hands-on experience in technical support and service engineering, along with your expertise in using diagnostic applications and tools, will be valuable assets in this role.,