Area Service Manager Mobile After Sales Service. Location: kerela. Position Overview We are seeking a highly motivated and experienced Area Service Manager to oversee our mobile after-sales service operations. The ideal candidate will be responsible for managing service centers, ensuring efficient repair processes, and maintaining high standards of customer support. Responsibilities:. Ensure that the required network is provided by the ASMs for all projects as per Projects. Ensure that in case there is a backout / termination of any partner, the same needs to be completed within 7 days. Walkin KPIs: Drive the KPIs of all Walk In Brands. Financial Health: Ensure that they have a weekly review with the partner on their payment outstanding and ensure that the partners complete their payments. Defective Parts Management: Ensure that they are able to dispatch all Brand Defective dispatches as per the allocation provided from HO on weekly basis. Audit of ASCs: ASMs should have a very clear Audit plan as per PJP and prescribed format. Brand Relationship: ASMs are supposed to coordinate with the Local Brand ASMs and ensure that the Local issues are resolved locally. Onsite Network: Ensure that the Onsite KAM is being provided as a Backup, so that the open calls are closed. Visit & resolve issues related to ASP & Customer complaint. Ensure follow ups with ASC pertaining to various issues for timely closure of calls. To act as a bridge between HO Operation Team and related State ASP working. To support & train ASPs for operating CRM Modules. To solve Problem and maintain good communication with all ASP's working in the State. To ensure proper channel is maintained working with ASP & Brand. Report at once any issues related to working with HO Operation Team. Ensure effective implementation of Mobile service support and Operation. (ref:iimjobs.com) Show more Show less