Area officer

KRA – Area Officer (Security Agency – Vigours Group)

1. Client Management

• Maintain regular communication with clients to ensure service satisfaction.

• Address and resolve client complaints or service issues promptly.

• Ensure adherence to contractual terms at all assigned sites.

2. Site Operations Supervision

• Conduct regular site visits to ensure guard performance, punctuality, and discipline.

• Oversee deployment as per duty rosters and manage shift changes.

• Identify and resolve on-ground operational issues.

3. Manpower Management

• Assist in recruiting, training, and deploying security personnel as per site requirements.

• Monitor attendance, grooming, and uniform standards.

• Take proactive steps to reduce absenteeism and improve staff retention.

4. Compliance and Documentation

• Ensure guards have valid ID cards, uniforms, and licenses.

• Maintain proper documentation including duty rosters, attendance registers, and incident logs.

• Ensure compliance with legal, safety, and company regulations.

5. Emergency & Incident Response

• Act as the first responder to emergencies or security incidents at sites.

• Investigate and report incidents with detailed findings.

• Liaise with emergency services or local authorities when needed.

6. Billing and Payment Collection

• Ensure timely preparation and submission of bills/invoices to clients.

• Follow up regularly for payment collections and resolve billing-related queries.

• Coordinate with accounts department to update payment status and escalate delays.

7. Reporting and Coordination

• Submit daily, weekly, and monthly reports to the Operations Manager.

• Communicate effectively between site teams, clients, and management.

• Share feedback and suggestions for operational