Job Summary:- The Security Facility Officer is responsible for maintaining a safe and secure environment across all premises by overseeing the security infrastructure and supporting facility operations. This role includes monitoring physical security, managing access controls, responding to incidents, and coordinating with housekeeping, maintenance, and emergency teams. Key Responsibilities:- Monitor and ensure the safety and security of premises, staff, and visitors. Supervise and coordinate security guards and facility staff to ensure effective operations. Maintain and operate security systems including CCTV, access control, alarms, and surveillance tools. Conduct routine inspections and patrols to detect and prevent breaches, hazards, or damage. Handle security incidents, emergencies, or violations according to established protocols. Ensure all entry and exit points are properly secured and monitored. Maintain reports and records of incidents, maintenance needs, and daily activities. Support facility operations by coordinating with maintenance, housekeeping, and vendors. Assist in emergency preparedness and response plans (fire drills, evacuation plans, etc.). Ensure compliance with safety regulations and organizational policies.

KRA – Area Officer (Security Agency – Vigours Group) 1. Client Management • Maintain regular communication with clients to ensure service satisfaction. • Address and resolve client complaints or service issues promptly. • Ensure adherence to contractual terms at all assigned sites. 2. Site Operations Supervision • Conduct regular site visits to ensure guard performance, punctuality, and discipline. • Oversee deployment as per duty rosters and manage shift changes. • Identify and resolve on-ground operational issues. 3. Manpower Management • Assist in recruiting, training, and deploying security personnel as per site requirements. • Monitor attendance, grooming, and uniform standards. • Take proactive steps to reduce absenteeism and improve staff retention. 4. Compliance and Documentation • Ensure guards have valid ID cards, uniforms, and licenses. • Maintain proper documentation including duty rosters, attendance registers, and incident logs. • Ensure compliance with legal, safety, and company regulations. 5. Emergency & Incident Response • Act as the first responder to emergencies or security incidents at sites. • Investigate and report incidents with detailed findings. • Liaise with emergency services or local authorities when needed. 6. Billing and Payment Collection • Ensure timely preparation and submission of bills/invoices to clients. • Follow up regularly for payment collections and resolve billing-related queries. • Coordinate with accounts department to update payment status and escalate delays. 7. Reporting and Coordination • Submit daily, weekly, and monthly reports to the Operations Manager. • Communicate effectively between site teams, clients, and management. • Share feedback and suggestions for operational