Area Manager

Fulfilment Centre Warehouse Manager

Key Responsibilities:

Warehouse Operations:

• Manage end-to-end warehouse operations including receiving, put-away, inventory management, picking, packing, shipping, and returns processing.
• Ensure all orders are fulfilled accurately, on time, and in accordance with client-specific SLAs.
• Optimize layout and storage systems to improve workflow and space utilization.

Team Leadership & Development:

• Lead, coach, and manage warehouse staff including supervisors, team leads, and associates.
• Develop labour schedules based on order volumes and operational needs.
• Conduct performance evaluations and implement training programs for continuous development.

Inventory & System Management:

• Maintain real-time inventory accuracy through systematic cycle counts and reconciliation.
• Utilize WMS and related technologies to track inventory and order flow.
• Troubleshoot discrepancies and ensure proper documentation and resolution.

Client Relationship Management:

• Serve as the main point of contact for assigned client accounts within the facility.
• Monitor and report on client KPIs and SLAs, ensuring performance targets are consistently met.
• Support onboarding and integration of new clients and product lines into the operation.

Compliance & Safety:

• Enforce compliance with all OSHA regulations and internal safety policies.
• Promote and maintain a clean, safe, and organized work environment.
• Conduct safety audits, investigations, and implement corrective actions as needed.

Continuous Improvement:

• Identify and implement process improvements using lean principles and best practices.
• Collaborate with cross-functional teams including Transportation, Customer Service, and IT to drive operational enhancements.
• Lead or participate in special projects including automation and system upgrades.

Qualifications:

• Bachelors degree in supply chain management, Logistics, Business Administration, or a related field (preferred).
• Minimum 5 years of experience in warehouse or fulfilment centre management, preferably in a 3PL environment.
• Strong knowledge of WMS systems, inventory control, and order fulfilment processes.
• Excellent leadership, organizational, and communication skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); ERP system experience a plus.
• Familiarity with lean warehousing and continuous improvement methodologies.

Preferred Qualifications:

• Experience in e-commerce or omnichannel fulfilment.
• Knowledge of transportation logistics and reverse logistics processes.
• Experience managing a warehouse safety program.

Work Environment:

• This position operates in a warehouse environment. The role requires the ability to stand, walk, bend, and lift up to 50 lbs.
• Occasional evening or weekend work may be required depending on operational needs.

Why Join Us?

• Be part of a fast-growing logistics company with opportunities for advancement.
• Work with a dynamic team in a high-performance environment.
• Help shape the future of fulfilment through innovation and operational excellence.