Area Manager - Operations

Job Title: Area Manager – Operations

Company: Waffle Castle
Locations: Mumbai
Experience Required: 2–3 years
Industry: F&B / QSR / Retail / Franchise Operations

Job Summary

Waffle Castle is looking for an experienced Area Manager to manage operations across multiple outlets. The role involves ensuring operational consistency, improving sales performance, maintaining service standards, and coordinating with store teams across assigned locations.

Key Responsibilities

• Manage daily operations across multiple outlets
• Ensure adherence to SOPs, hygiene, and brand standards
• Monitor store performance, sales, and operational metrics
• Analyze reports using Excel and prepare improvement plans
• Supervise, guide, and support store managers and teams
• Coordinate with marketing teams for local promotional activities
• Handle customer issues and ensure timely resolution
• Support franchise partners in operational execution

Required Skills and Experience

• Experience in multi-store operations management
• Strong team handling and leadership skills
• Good working knowledge of Excel (reports, MIS, KPIs)
• Understanding of F&B / QSR operations
• Willingness to travel within assigned locations
• Good communication and coordination abilities

Performance Expectations

• Improvement in sales performance across outlets
• Compliance with SOPs and hygiene standards
• Customer satisfaction and service quality improvement
• Reduction in operational issues and escalations
• Consistent outlet audit performance

Job Type: Full-time

Pay: From ₹25,000.00 per month

Work Location: In person