Area Manager

"We are hiring for a premium dry cleaning and laundry service company for Mumbai location."

Bianca The Luxury Clothspa - Dry Cleaners is a premier dry cleaning and laundry service renowned for its commitment to quality and excellence. With multiple outlets spread across Mumbai and Thane, we cater to the discerning tastes of our clients by offering specialized cleaning solutions for delicate fabrics, designer wear, and luxury garments. Our premium services are complemented by convenient home pickup and drop facilities throughout Mumbai, ensuring a seamless and hassle-free experience. At Bianca, we prioritize customer satisfaction and deliver impeccable care for every garment, making us the trusted choice for those who seek perfection in fabric cleaning.

Job Title : Area Manager Retail Laundry

We are seeking a dynamic and experienced Area Manager to oversee multiple retail laundry outlets within a designated region. The ideal candidate will be responsible for ensuring operational efficiency, maintaining high service standards, driving sales, managing staff, and ensuring customer satisfaction across all assigned locations.

Key Responsibilities:

• Manage and supervise multiple laundry retail outlets, ensuring smooth daily operations.
• Achieve sales targets and expand customer base through effective marketing and service quality.
• Ensure adherence to quality standards in cleaning, finishing, and customer service.
• Lead, motivate, and train store managers and staff to deliver excellent customer experiences.
• Monitor inventory, supplies, and equipment maintenance across locations.
• Implement standardized processes and procedures for efficiency and consistency.
• Analyze sales reports, customer feedback, and operational data to identify areas for improvement.
• Control expenses, manage budgets, and optimize costs for maximum profitability.
• Resolve customer complaints and escalate issues to maintain high satisfaction levels.
• Conduct regular store visits and audits to ensure compliance with company policies and standards.
• Coordinate with logistics, procurement, and support teams to streamline operations.

Qualifications & Skills

• Proven experience in retail operations, preferably in laundry or service industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to analyse data and generate actionable insights.
• Proficient in using MS Office and retail management software.
• Ability to manage multiple locations and teams effectively.
• Customer-focused with a proactive approach to service delivery.

Work Environment:

• Field role with frequent traveling between outlets.
• May require working extended hours to meet operational needs.