Area Lead

Designation – Area Lead Experience – 3+ Years Education – Any graduate with Relevant Experience Location – Guwahati, Responsibilities: ● Optimize and oversee operations in designated area to ensure efficiency ● Understanding and communicating the targets and driving Team Performance ● Capable of understanding and driving its team to all the technology updates ● Managing stakeholder’s communication across multiple lines of business on process changes, escalation etc. ● Ensuring all compliances from team members and drivers in his designated area ● Maximising revenue, fulfilment and profitability. ● Report to higher authority on progress and issues ● Owning Specific people programs on training and development and team engagement ● Interact with client Hub PoC to ensure that all escalations are addressed on time Requirements ● Excellent organizational and leadership abilities. ● In-depth knowledge of performance metrics ● Good PC skills, especially MS Excel, google sheets ● Strong business acumen with a strategic orientation thorough understanding of negotiating techniques. ● Excellent problem-solving abilities and ability to take decisions on the feet