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Home
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Jobs in Guwahati
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Mahindra Mahindra Limited.
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Area Customer Care Manager

Area Customer Care Manager

Mahindra Mahindra Limited.

5 - 10 years

3 - 8 Lacs

Guwahati

Posted:2 days ago| Platform:

Apply

Skills Required

Relationship management Service management Spare parts Sales Networking MIS Focus Inventory management Management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Key Deliverables

Analyse the technical complaints of the vehicle in the field.

Rectify defects in vehicles / overhaul aggregates.

Maintain and handle internet-based warranty.

Ensure implementation of service processes at channel partners.

Development of secondary channel.

Feedback on companys as well as competitors products.

Training of service managers.

Work out special service support for strategic customers with channel partners.

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.

Secondary network for spare parts sales.

Guide channel partners for manpower/facilities/equipment optimisation.

Ensure profitability of workshops of channel partners.

MIS on service.

Spare parts inventory management.

Managing service guarantee at the dealership.

Monthly visit to ASC and monitor his performance along with ASC coordinator.

Service camps on monthly basis.

Monthly visits to customer and update M Response data

Education Qualification

Bachelor of Engineering

General Experience

5 years and above

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning

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Mahindra Mahindra Limited.

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