Area Collection Manager

Product :

HL, LAP, BL, PL, Used car

Role & responsibilities

• Responsible for upholding the Piramal brand by managing collection targets and assess delinquencies across buckets for the respective cluster.
• Responsible to oversee the collections by Collection Managers and executives & ensure follow-ups on collection of overdues from customers
• Drive auto-debit mapping for maximum customers in the collections bucket to improve quality and completion of collections target.
• Review the existing loan portfolios continuously and assess the potential clusters of concern
• Analyse and provide periodic updates of all accounts on the loan portfolio in the cluster to the Collections team
• Ensure the EMI collections are tracked and documented properly with periodic updation of collection status on the database
• Escalate critical matters for any process or data related deviations and ideate on resolution.
• Ensure delinquencies across buckets are maintained within the target range
• Coordinate with litigations team, initiate legal actions against NPA accounts, re possession and sale of property
• Responsible for empaneling and coordinating with the enforcement agencies, cheque pick up agencies for collections
• Ensure that the collection agencies and executives adhere to the legal guidelines
• Provide support during internal & external collection audits
• Ensure audit and compliance processes are carried out on agencies
• Ensures that all written correspondence complies with policies in terms of verbiage and frequency of contact
• Ensure that the team follows all the guidelines and processes set by the organisation
• Monitor agency performance and take steps to improve productivity and correct aberrations
• Model and foster behaviours that support the organizations values and culture creating an atmosphere of trust, cooperation, accountability and dedication to organization
• Set productivity targets & monitor performance of the Collection executives, managers and agencies and correct aberrations

Preferred candidate profile

• Graduate in any field from an accredited college
• Desired : Postgraduate from an accredited college
• 5-10 years of relevant work experience working in collections in a large scale HFC or NBFC
• 3-5 years of managing agencies
• Experience of interacting with customers and cross functional teams
• Should have strong negotiation skills