AR Callers

As an AR Caller at HCL Tech, your role involves providing customer service support and collections via phone calls. You should have a minimum of 1 year of experience in RCM/DME. Your key responsibilities include: - Assessing and resolving inquiries, requests, and complaints over the telephone promptly - Utilizing sound judgment to make decisions within established procedures for each service request - Managing and updating customer interactions daily on an account-wise basis - Achieving key performance targets and ensuring efficiency measures are met - Using business tools and industry knowledge updates to identify problem areas and document business requirements - Maintaining effective work procedures according to client process workflows and HCL policy guidelines - Adhering to US healthcare compliance measures Key Skills and Competencies required for this role: - Strong verbal and written communication skills - Neutral accent and good adoption to US culture - Ability to resolve customer queries effectively - Focus on delivering a positive customer experience - Professional, courteous, friendly, and empathetic demeanor - Active listening skills - Good data entry & typing skills - Ability to multitask and work in a fast-paced environment - Team player with the ability to contribute improvement ideas Qualifications and Experience: - Graduation in any stream - 12 - 24 months of International Voice (Inbound/Outbound) process experience, preferably in patient handling, Provider/DME AR calling Please note: Walk-in drive scheduled on 6th & 7th of October at HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai. Time: 10.30 AM - 2.30 PM. Point of Contact: Jefferson / Suriyapriya.,