1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

The ideal candidate for the international Voice Process position at HCLTech in Navalur location should have 1 to 3 years of experience. You should have excellent verbal and written communication skills, with a focus on handling inbound calls and providing exceptional customer service. Any previous experience in international voice processes will be an advantage. As a candidate, you should be willing to work in US shifts and possess a neutral accent with a good understanding of US culture. You must be able to handle provider queries efficiently and ensure a positive customer experience. Being professional, courteous, friendly, and empathetic are key qualities required for this role. Active listening skills, good data entry, and typing skills are essential, along with the ability to multitask in a fast-paced environment. A graduation degree in any stream is necessary, along with 12 to 24 months of experience in handling client calls with excellent communication skills. You should be a team player, willing to contribute with improvement ideas to enhance the process. This is a full-time, permanent position with benefits such as health insurance and provident fund. Preferred languages for this role are Hindi and English. The work location is in person, and the role requires you to be adaptable to a constantly changing environment and focused on delivering high-quality service to customers.,

Posted 5 days ago

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Dental Claims Approver III MetLife

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Dental Claims Processor at MetLife, you will be responsible for scrutinizing dental claim documents and settlements, ensuring accurate processing of claims according to healthcare guidelines and HIPAA regulations. Your role will involve handling escalations, meeting quality and productivity targets, and complying with internal policies, external regulations, and information security standards. You will need to have a good understanding of claims adjudication fundamentals, ICT & CPT Codes, and be able to learn, adapt, and implement process guidelines effectively. To qualify for this position, you should hold a Bachelor's degree in any stream or a diploma with a minimum of 15 years of education. Additionally, you should have at least 2 years of work experience in US Health Claims processing, preferably in claims adjudication. Proficiency in computer navigation, keyboarding, data entry, MS Excel, and MS Word is required. Knowledge of insurance principles related to the US Insurance industry, US culture, and dental claims terminologies will be advantageous. As a successful candidate, you must possess strong organizational and communication skills, demonstrate the ability to work independently and in a team environment, be self-disciplined, results-oriented, and have the ability to multitask. Attention to detail, a positive attitude, and being a team player are essential soft skills for this role. Joining MetLife, a globally recognized financial services company, will provide you with the opportunity to contribute to creating a more confident future for colleagues, customers, communities, and the world at large. If you are motivated by purpose and empathy, and aspire to transform the next century in financial services, MetLife welcomes you to be #AllTogetherPossible. Join us in making a difference!,

Posted 6 days ago

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