Apprenticeship Program Manager, Google Operations Center

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

GOC’s Apprenticeship program will build and expand talent for the business process extended workforce market in India. Apprentices will learn, gain on-the-job training, develop meaningful professional experiences, establish a sense of community, and job readiness toward entry-level career opportunities.

Responsibilities

• Lead and own essential bodies of work supporting the program (e.g., manager experience, India impact and storytelling, ecosystem and industry efforts, etc.). Lead effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need.
• Establish key program metrics based on technical or program needs, manage cross-functional teams and drive action to ensure program success. Develop, delegate, and lead corrective actions to address complex problems and organizational challenges. Identify, collect and track key cross-organization metrics for program or project impact, including program/project participation and success, leveraging metrics to drive results.
• Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss cross-organization program impact.
• Deliver strategy, operationalization, and continuous improvement of the program.