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UPS Supply Chain Solutions (UPS SCS)
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Applications Architect - CIAM

Applications Architect - CIAM

UPS Supply Chain Solutions (UPS SCS)

3 - 6 years

13 - 17 Lacs

chennai

Posted:9 hours ago| Platform:

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Skills Required

compliance technical leadership business systems access management subject matter expert identity and access management gdpr identity management digital experience data privacy security standards architecture ccpa customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :

Job Profile Summary
Plans, develops, and manages the organizations Customer Identity and Access Management (CIAM) solutions, ensuring secure, seamless, and scalable identity experiences for UPS customers. Aligns CIAM strategies with business needs through continual enhancements and adoption of modern identity technologies.

About The Role
Designs and implements CIAM architectures that deliver secure authentication, authorization, and identity lifecycle management for external customers. Ensures technical excellence and smooth integration of CIAM solutions across UPS platforms. Analyzes business requirements, security constraints, and compliance needs to recommend optimal identity solutions. Guarantees interoperability, usability, and adherence to privacy regulations.Provides specialized expertise in identity management concepts, protocols (OAuth, OpenID Connect, SAML), and customer-centric security practices. This expertise is typically acquired through a combination of formal education and hands-on experience in identity and access management. May lead small teams or act as a player coach, but the primary focus is on technical leadership and subject matter expertise.Requires deep knowledge of CIAM technologies and trends, including identity proofing, adaptive authentication, consent management, and fraud prevention. Interprets business challenges and recommends best practices for secure and frictionless customer experiences. Works independently, providing guidance in complex scenarios and leading CIAM-related projects.
Key Responsibilities
Business Partnership & Consulting

Advises stakeholders on CIAM strategies to enhance customer trust and digital experience.

Provides expert guidance on identity compliance (GDPR, CCPA) and security standards.

Serves as a subject matter expert on emerging CIAM technologies and best practices.

Systems Thinking

Collaborates across business and technology teams to design holistic CIAM solutions.

Ensures alignment between identity processes, customer experience, and security policies.

Evaluates impacts of CIAM changes on architecture, data privacy, and user workflows.

Technology Advising/Consulting

Anticipates customer identity needs and recommends innovative CIAM capabilities.

Partners with product teams to integrate identity services into customer-facing applications.

Defines the future-state vision for CIAM architecture and technology roadmap.

Troubleshooting

Leads resolution of complex identity-related issues, including authentication failures and integration challenges.

Analyzes identity logs and patterns to detect anomalies and prevent fraud.

Guides remediation strategies for security vulnerabilities in CIAM systems.

System and Technology Integration

Designs and integrates CIAM platforms (e.g., Auth0, Okta, ForgeRock, Ping Identity) with UPS applications.

Ensures seamless interoperability between identity services and business systems.

Architecture Design

Leads CIAM architecture design projects, ensuring scalability, security, and compliance.

Defines standards for identity federation, single sign-on (SSO), and multi-factor authentication (MFA).

Employee Type:
Permanent

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UPS Supply Chain Solutions (UPS SCS)

Logistics and Supply Chain

Atlanta

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Applications Architect - CIAM