Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate or Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide technical support to clients, accurately defining and interpreting issues and designing resolutions based on deep product knowledge. Interface with clients to ensure world-class systems are running smoothly, utilizing exceptional communication skills to maintain quality. Collaborate with cross-functional teams to identify and resolve technical issues, utilizing your expertise in Service Desk Management. Stay updated with the latest advancements in technology, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Service Desk Management. Good To Have Skills:Knowledge of ITIL framework. Strong understanding of technical support processes and procedures. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Bengaluru office. Qualifications Graduate or Bachelor degree