Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree Summary : As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent customer service and technical support to clients. - Troubleshoot and resolve system or application issues reported by clients. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with cross-functional teams to ensure timely issue resolution. - Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills:Experience with incident management tools. - Strong understanding of IT service management principles and best practices. - Excellent communication and interpersonal skills. - Ability to analyze and solve complex technical problems. - Knowledge of ITIL framework and processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelor's degree is required.nan