Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduate or Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Maintain deep product knowledge to effectively troubleshoot and resolve client issues. Collaborate with cross-functional teams to ensure seamless system performance and client satisfaction. Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Voice Support and Service Desk Management. Good To Have Skills:Knowledge of ITIL framework and experience with incident management tools. Strong communication and interpersonal skills to effectively interface with clients and cross-functional teams. Ability to troubleshoot and resolve complex technical issues. Experience with service desk operations and maintaining system performance. Knowledge of IT service management principles and practices. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Bengaluru office. Qualifications Graduate or Bachelor degree