Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :NAMinimum
18 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your extensive product knowledge to diagnose issues accurately and design effective resolutions, all while maintaining a commitment to quality and exceptional communication. Your role is crucial in fostering a positive client experience and ensuring the reliability of our world-class systems.
Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.- Facilitate training sessions for team members to enhance their understanding of system functionalities and best practices.- Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and interpret data to drive decision-making.- Excellent communication and interpersonal skills to effectively interact with clients and team members.
Additional Information:- The candidate should have minimum 18 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education