Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues they encounter, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require a deep understanding of the product to accurately diagnose problems and design effective resolutions, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance client satisfaction. - Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and troubleshooting techniques. - Experience with network monitoring tools and performance analysis. - Ability to communicate technical information effectively to non-technical stakeholders. - Familiarity with incident management systems and ticketing tools. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.