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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

3 years

0 Lacs

gurugram haryana india

Posted:9 hours ago| Platform:

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Skills Required

support interface communication design service management troubleshooting itil collaborative mobile documentation

Work Mode

Remote

Job Type

Full Time

Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Service Desk Management

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationJob Title: Service Desk Department: Service Desk/ Helpdesk Location: Gurugram/Bengaluru Experience Required: 1 to 3 years Education: Bachelor’s Degree Job Summary: We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment. Key Responsibilities: - Handle client queries and provide timely resolution. - Troubleshoot technical issues via remote desktop support. - Provide support for Windows and mobile devices. - Maintain documentation and follow ITIL-based processes. - Collaborate with internal teams to ensure seamless service delivery. Key Skills & Competencies: - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to work flexible hours and adapt to changing priorities. - Team-oriented mindset with a proactive attitude. Preferred Qualifications: - Exposure to ITIL frameworks. - Experience supporting both Windows and mobile platforms. 15 years of education is mandatory, 15 years full time education

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Application Tech Support Practitioner