Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Program Project Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided role description and add more description. Show creativity. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead team meetings to discuss progress and challenges.- Develop strategies to improve team efficiency.- Provide mentorship and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management.- Strong leadership and decision-making skills.- Excellent communication and interpersonal abilities.- Ability to prioritize tasks and meet deadlines.- Good To Have Skills: Experience in IT operations management. Additional Information:- The candidate should have a minimum of 12 years of experience in Program Project Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education