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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

0 - 2 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer service service desk management service delivery troubleshooting customer experience project management client management problem management change management technical support itsm incident management itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :NAMinimum
0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client concerns are addressed promptly and accurately, thereby contributing to overall client satisfaction and system performance.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Service Desk Management.- Good To Have
Skills:

Experience with ticketing systems and client management tools.- Strong understanding of customer service principles and practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with common software applications and troubleshooting techniques.
Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Application Tech Support Practitioner