Application Support Lead

Who we are and what do we do

• Lead and mentor a team of application support engineers.
• Define KPIs, monitor team performance, and conduct regular reviews.
• Establish and continuously improve support processes and best practices.
• Act as a point of escalation for critical application incidents.

2. Application Monitoring & Support

• Manage the end-to-end support lifecycle for web-based and backend applications.
• Ensure application uptime and response SLAs are met.
• Coordinate with developers, infrastructure, and security teams for efficient resolution.

3. Incident, Problem & Change Management

• Handle critical incidents and ensure root cause analysis and permanent resolution.
• Drive preventive measures and post-incident reviews.
• Participate in change advisory boards and ensure minimal downtime during releases.

4. Documentation & Compliance

• Maintain SOPs, runbooks, and knowledge base for all supported applications.
• Ensure compliance with internal audit, IT security policies, and external standards like ISO 27001.

What are we looking for:

Technical Skills:

• Operating Systems

  : Linux (RHEL/CentOS/Ubuntu), Windows Server

• Databases

  : SQL Server, MySQL, Oracle

• Monitoring Tools

  : Zabbix, Grafana, Prometheus, Nagios

• Ticketing & ITSM Tools

  : ServiceNow, JIRA, Freshservice

• Middleware

  : Apache, Nginx, WebLogic, Tomcat

• Scripting

  : Shell scripting, PowerShell, basic Python (preferred)

• Version Control/Deployment Tools

  : Git, Jenkins, Ansible

• Security Awareness

  : Understanding of patch management, encryption, firewalls, and access controls

Soft Skills:

• Strong analytical and troubleshooting skills.
• Effective communication with technical and non-technical stakeholders.
• Ability to work under pressure and manage multiple priorities.
• Strong ownership and customer-centric approach. Education Qualification - Bachelor's degree in software engineering or computer science. Experience: 8-12 yearsIndustry - IT/Software/BFSI/ Banking /FintechWork arrangement: 5 days working from officeLocation: Noida/Bengaluru

  What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate 'We Care'.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.