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Application Support Lead Consultant

5 - 10 years

8 - 12 Lacs

Bengaluru

Posted:5 days ago| Platform: Naukri logo

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Skills Required

problem management incident management application support troubleshooting itil ticketing tools dns networking it service desk sql system administration technical support remote support active directory linux microsoft windows desktop support unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Support the EAS solutions hosted on-prem and on the cloud Implement standardized processes across teams Participate in major incident resolution Drive process optimization Improve operational metrics Communicate effectively with team members and customers through strong verbal, written and interpersonal skills Remain flexible to changes in priorities with the ability to multi-task Technical Skillset Exposure to multiple industry standard ticketing tools Knowledge of ITIL processes Experience in Incident Management and Problem Management Excellent troubleshooting skills Ability to multi-task, prioritize conflicting demands Exposure to cloud technologies Qualifications : A University or college degree in a relevant discipline. ITIL Certification 5+ years\u2019 experience in Application Support

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IT Services and IT Consulting

Florham Park New Jersey

10001 Employees

614 Jobs

    Key People

  • Cheryl Campbell

    Chief Operating Officer

  • Claudia S. C. A. H. Cortes

    Chief Financial Officer

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