Application Support Engineer

Role & responsibilities

• Monitor and troubleshoot infrastructure components hosted across AWS, Azure, GCP, and on-premise environments.
• Detect, analyze, and respond to infra alerts, ensuring timely fault isolation and escalation.
• Work on backend application issues reported from field teams (login, subscription, entitlement, playback, API failures, etc.).
• Perform sanity and functional checks of OTT applications to confirm service health and identify recurring failure patterns.
• Respond to incidents within SLA and escalate to DevOps, development, or platform teams based on runbooks.
• Use monitoring tools like New Relic, Grafana, Mixpanel, CloudWatch, Kibana, Prometheus, Nagios etc. to validate alerts and support analysis.
• Track subscription and entitlement processing behaviour to identify delays or abnormal patterns.
• Support high availability and performance of environments, including basic troubleshooting across compute, networking, DB, and caching layers.
• Participate in automation initiatives and health check frameworks when required.
• Maintain shift logs, KB articles, and runbooks for operational readiness.
• Work closely with client stakeholders and internal teams to provide status updates and support business continuity.
• Participate in 247 rotational support.

Required Skills

• 1-3 years of experience in infrastructure or application support.
• Hands-on experience with ticketing tools such as ServiceNow, Jira, Freshdesk.
• Basic knowledge of Linux commands, shell scripting, and cloud administration (AWS preferred).
• Familiarity with OTT or backend application flows and API-driven problem analysis.
• Ability to interpret alerts, logs, and error codes to drive initial root cause isolation.
• Strong communication skills for incident reporting and stakeholder coordination.
• Ability to follow SOPs and runbooks and manage multiple issues in a fast-paced environment.

Preferred candidate profile

• ITIL Foundation certification.
• Experience working in 24*7 support environments.
• Exposure to automation tools (Ansible / Python / Bash) and dashboarding tools (Grafana / Kibana).
• Experience supporting OTT or subscription-based platforms.

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹11,578.30 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Application Question(s):

• Are you open for 1 year contractual role?
• Are you open for 5 days work from office?
• Do you have exposure to AWS?

Work Location: In person