Application Support Engineer II

As an Applications Support Engineer II at TNS, you will be responsible for designing, planning, installing, maintaining, and troubleshooting telecom applications and services. Your role will involve collaborating with development, product management, network operations, and external customers to ensure the efficient planning, deployment, and management of systems and services provided to TNS telecom customers. Key Responsibilities: - Design, plan, install, administer, and troubleshoot applications, systems, and services in production and lab/test environments. - Analyze and resolve complex problems, including interoperability issues caused by hardware, software, or network components. - Participate in architecture/design review, requirements analysis, capacity planning, and provide guidance to development and product management teams. - Assist in the integration of applications and services with network management tools and other enterprise tools. - Develop KPIs and other system metrics for capacity planning, performance management, and monitoring. - Oversee daily operations of large-scale carrier-grade systems, schedule, document, and implement maintenance and troubleshooting procedures as necessary. - Proactively communicate status to project managers, upper management, and customers. - Participate in an on-call rotation to maintain 24x7 service support. Qualifications: - 4+ years of experience administering applications and services hosted on Linux (RHEL and derivative) operating systems. - 2+ years of experience planning, integrating, and operating carrier or enterprise-grade high-availability telecom solutions. - Understanding of Systems and Network Architecture of large-scale distributed networks. - Understanding and working knowledge of IP networks and security devices including routers, switches, load balancers, firewalls, and VPNs. - Experience integrating with monitoring, analytics, and network management tools and products such as Splunk. - Possess strong interpersonal and communication skills. - Demonstrated problem-solving and incident management skills. If you are passionate about technology, love personal growth, and seek opportunities, TNS welcomes you to explore what we have to offer!,