Application Support Engineer

Job Title:

Location:

Job Type:

Duration

About the Role:

Application Support Engineer

Key Responsibilities:

• Provide advanced technical support for cloud applications hosted on

  AWS

• Diagnose and resolve issues in applications built with

  Python (Django), Node.js, React, MongoDB

  , and

  PostgreSQL

• Troubleshoot

  RESTful API

  issues and monitor system performance
• Work closely with development, QA, and DevOps teams to identify and resolve application bugs and incidents
• Maintain and update support documentation and troubleshooting guides
• Implement monitoring, alerting, and incident management best practices
• Participate in on-call rotation for high-priority production support

Required Qualifications:

• Bachelor’s degree in Computer Science or related field
• 5+ years of application support and troubleshooting experience
• Strong knowledge of

  AWS services

  (EC2, S3, Lambda, CloudWatch, API Gateway)
• Proficiency in debugging applications using

  Python, Django, Node.js, React

• Deep understanding of

  MongoDB

  and

  PostgreSQL

• Solid experience with

  RESTful APIs

  and API-level issue resolution
• Familiarity with

  DevOps practices

  and

  CI/CD pipelines

• Version control knowledge using

  Git

• Strong

  database troubleshooting

  expertise
• Excellent communication and cross-team collaboration skills

Preferred Qualifications:

• AWS certification

  (Developer or Solutions Architect preferred)
• Experience with

  Docker

  and

  Kubernetes

• Exposure to

  open-source application hosting and support

• Knowledge of

  cloud application security

  best practices
• Familiarity with performance monitoring tools like

  Sentry, Datadog

  , or

  New Relic