Application Support Engineer

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Microsoft 365

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and provide timely solutions, contributing to the overall efficiency of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Strong understanding of cloud-based applications and services. - Experience with troubleshooting and resolving software issues. - Familiarity with user support and customer service principles. - Ability to analyze system performance and recommend improvements. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft 365. - This position is based at our Kolkata office. - A 15 years full time education is required.