Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide timely resolution to software-related issues. Collaborate with cross-functional teams to address system problems. Conduct root cause analysis for recurring issues. Assist in the implementation of software upgrades and patches. Document troubleshooting steps and solutions for future reference. Proactively identify areas for system improvement and optimization. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Customer Service Operations. Strong understanding of system troubleshooting and problem-solving techniques. Knowledge of software deployment and configuration management. Familiarity with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Ahmedabad office. A 15 years full-time education is required. Qualifications 15 years full time education