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Accenture
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Application Support Engineer

Job Expired: This job listing has expired.

Application Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

0 - 2 years

2 - 4 Lacs

Bengaluru

Posted:5 months ago| Platform:

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Skills Required

batch scheduling tools esp opc tws ca oracle networking sql plsql production support technical support servicenow unix shell scripting incident management application support linux microsoft windows troubleshooting shell scripting unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :IBM z/OS

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users.
Roles & Responsibilities:

Monitor batch jobs. Report/resolve issues and batch scheduling changes in CA-ESP tool

Perform basic CA ESP operational tasks. (RERUN, HOLD, SET TO OK, FREE, BYPASS)

Monitor batch & console alerts. Report using escalation matrix

Apply SOP's to troubleshoot issues.

Perform IPL/HMC operations and system maintenances.

Handle system breakdowns - Emergency IPL, Dumps

Identify & report risks to SLAs and engage stakeholders

Monitor System performance, software, disk/tape utilization
Professional & Technical Skills:

Expertise with batch scheduling tools - particularly in CA-ESP tool. Good to have experience with other scheduling tools like TWS/OPC, CA-7, or Control-M

Experience to work with Spool management tools, system monitoring and automation tools

Expertise & knowledge to perform IPL and knowledge of HMC operations

Experienced to support Production/LIVE environment in 24x7 support model

Determination and Persistence

Ability to Work in Harmony with Co-Workers

Willingness to improvise knowledge and add to skills
Additional Information:

The candidate should have a minimum of 0-2 years of experience in IBM z/OS.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualifications
15 years full time education

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Application Support Engineer