Tech Support Department: Avhan platforms create new paradigms in technology delivery and platform integration in the Digital “Connected” business world. Tech Support department plays a critical role in effective cloud services delivery and Customer Account Management. Key functions of this department are : · Manages all Jodo product Support issues with internal Product and QA teams · Manages Jodo Cloud Deployment activities with Cloud vendors (for Jodo Public cloud) as well as with Cloud vendors or clients (for Private Cloud) and with internal Product and QA teams All activities are primarily performed remotely, with very rare client-site level support. For operations in US and other geographies, deployment and P1 and P2 issues are managed from India. There is a plan to outsource other support issues to local support partners, to facilitate effective management of local languages, culture and time zones. In Future, we will also start outsourcing the Infra setup and P1 / P2 management to outsourced partners after all support processes are documented and training content has been standardised. Avhan Support Function is required to develop, publish and administer (train) best practices in implementation, change management / upgradation as well as trouble shoot for partners as well as for customers. Specifics - 1. Remote support is delivered via – “Avhan Support Exchange”( internal Avhan platform), and in case of client managed Private cloud deliveries - other remote access technologies are used. 2. Jodo Public & Private Cloud Services are delivered either as colocation engagement with Cloud Data Center providers or with Cloud providers like AWS, Google etc.. 3. For internal activities and team management, Avhan uses Redmine Project Management tool is used. (similar to JIRA) Responsibilities: Maintain Platform and infra uptime (including Cloud and network) and SLA for Jodo Cloud installations in India and other geographies Provide Tech Support to clients within SLA Manage Product upgradations including patch updates, CR delivery Communications and coordination with Client as well as vendor teams Specific responsibilities - 1. Manage Customer Support activities - Monitor and maintain SLA for Product support to customers for Help Desk Tickets as per internal and client SLA agreements 2. Monitor Cloud infra (& proactively track) – - error & exceptions logs - backup schedules of database, recordings, other data - system and team check points - daily infrastructure usage – identify underutilization of infra elements and consolidate it to reduce infra billing - infra utilization patterns and fine tune auto scaling parameters to minimize cost and improve product performance - routine & repetitive tasks - attempt automation, monitoring of identified points - Monitor product instances, servers for performance and bottlenecks 3. Jodo Platform Management – - Schedule and perform patch updates of Jodo Product, Database, operating system, and third-party components as per pre-defined checklist - Plan and execute / manage implementation of Jodo products within defined timelines - automate process of patch updates - Prepare hourly / daily checklist, automate and monitor execution of checklist 4. Effective communication and co-ordination – - Pro-active up-dating of clients to ensure smooth operations and high customer satisfaction. - Pro-active communication and effective discussion with internal colleagues given Team & Company objectives - Pro-actively co-ordinate with the development, QA teams and have an effective release process. (Cloud / SaaS / Services) 5. Product Training – - Train customer technical teams for management of Avhan Systems at time of implementation and up-gradation. - Ensure effective client user training post implementation - Update and Deliver technical training for existing and new customers - Develop product FAQ for setup, operation and troubleshooting - Develop Product training videos for self learning, troubleshooting - Analyse follow-up \ repetitive queries or issues, etc. and attempt to reduce them working with various internal and external parties. 6. Team Management – - Manage support & implementation team - Roster to ensure availability of support team all the time -Training of team - Hiring & Employee retention Additional Job details: · Avhan supports clients business operations across different global locations and you will be required to be available to your team members at different hours in a day. You will have to schedule your work and availability as per the work tasks. · In case of an emergency, you are expected to extend working hour Educational Qualifications and General work Experience 1. Educational – · B.E. / B.TECH / M. TECH. / M.E. / MCA / M.Sc. from Computer science / Electronics stream · Project Management certifications preferred 2. Skills – - Excellent Communication skills - written and spoken – English - High process orientation with proven skills in process creation, documentation and process delivery management - Leadership and team management skills - Excellent Customer Management Skills - Project Management - Time Management 4. Experience – - Essential – - At least 3-5 years of experience as individual contributor in technology implementation and management for Cloud Software Products in Enterprise, Contact Centers / SaaS / PaaS / IaaS organization. - At least 1 to 2 years of managerial / supervisory experience - Best practices for software incident support, SLA matrix setup. Essential Technical Skills & Experience: Experience in – - Managing Linux based Virtual Machines, Tomcat Web server deployment and best practices. - MySQL / MariaDB – Execute queries, performance monitoring, Backup / Restore Technical awareness of – - Firewalls, Proxies / Reverse Proxies, Load Balancer - Following protocols: SIP, HTTP / HTTPS, SMTP, POP3, IMAP, Strong understanding of networking technologies including TCP/IP, IPV6, DHCP, VLAN, QoS, VoIP, various WAN technologies (Leased Line, MPLS, VPN etc.) - Knowledge of Information Security and Network technologies for Cloud based solution delivery and management - Awareness of Asterisk / FreeSWITCH, Kamailio SIP Proxy Desirable Skills: - Self-motivated, hard-working individuals with proven exceptional technical and achievements are sought. - Relevant exposure to either of following client industry verticals: BFSI, Travel, Insurance, BPO - Experience in Implementation, management & maintenance of VoIP solutions. - Using SIP / VoIP monitoring tools and exposure to Cloud unified communications and cloud Contact Center platforms - Knowledge of the software life-cycle process, release and change management processes and best practices. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Rotational shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Dadar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How do you handle challenges or conflicts in the workplace? How many years of Managing cloud infrastructure (AWS, GCP, private clouds) experience do you have? What is your current ctc? What is your current notice period? What is your salary expectations? How many years of in SLA-driven support and incident management experience do you have? Do you have experience in Application Support? If yes How many years of experience do you have? Do you have Strong knowledge of MySQL/MariaDB with Galera Cluster (queries, backups, and performance monitoring), Do you Understand of network technologies (TCP/IP, HTTPS, DNS, VoIP, VPNs, Load Balancer, firewalls), Experience: Application support: 3 years (Required) Managing team: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 10/06/2025
Tech Support Department: Avhan platforms create new paradigms in technology delivery and platform integration in the Digital “Connected” business world. Tech Support department plays a critical role in effective cloud services delivery and Customer Account Management. Key functions of this department are : · Manages all Jodo product Support issues with internal Product and QA teams · Manages Jodo Cloud Deployment activities with Cloud vendors (for Jodo Public cloud) as well as with Cloud vendors or clients (for Private Cloud) and with internal Product and QA teams All activities are primarily performed remotely, with very rare client-site level support. For operations in US and other geographies, deployment and P1 and P2 issues are managed from India. There is a plan to outsource other support issues to local support partners, to facilitate effective management of local languages, culture and time zones. In Future, we will also start outsourcing the Infra setup and P1 / P2 management to outsourced partners after all support processes are documented and training content has been standardised. Avhan Support Function is required to develop, publish and administer (train) best practices in implementation, change management / upgradation as well as trouble shoot for partners as well as for customers. Specifics - 1. Remote support is delivered via – “Avhan Support Exchange”( internal Avhan platform), and in case of client managed Private cloud deliveries - other remote access technologies are used. 2. Jodo Public & Private Cloud Services are delivered either as colocation engagement with Cloud Data Center providers or with Cloud providers like AWS, Google etc.. 3. For internal activities and team management, Avhan uses Redmine Project Management tool is used. (similar to JIRA) Responsibilities: Maintain Platform and infra uptime (including Cloud and network) and SLA for Jodo Cloud installations in India and other geographies Provide Tech Support to clients within SLA Manage Product upgradations including patch updates, CR delivery Communications and coordination with Client as well as vendor teams Specific responsibilities - 1. Manage Customer Support activities - Monitor and maintain SLA for Product support to customers for Help Desk Tickets as per internal and client SLA agreements 2. Monitor Cloud infra (& proactively track) – - error & exceptions logs - backup schedules of database, recordings, other data - system and team check points - daily infrastructure usage – identify underutilization of infra elements and consolidate it to reduce infra billing - infra utilization patterns and fine tune auto scaling parameters to minimize cost and improve product performance - routine & repetitive tasks - attempt automation, monitoring of identified points - Monitor product instances, servers for performance and bottlenecks 3. Jodo Platform Management – - Schedule and perform patch updates of Jodo Product, Database, operating system, and third-party components as per pre-defined checklist - Plan and execute / manage implementation of Jodo products within defined timelines - automate process of patch updates - Prepare hourly / daily checklist, automate and monitor execution of checklist 4. Effective communication and co-ordination – - Pro-active up-dating of clients to ensure smooth operations and high customer satisfaction. - Pro-active communication and effective discussion with internal colleagues given Team & Company objectives - Pro-actively co-ordinate with the development, QA teams and have an effective release process. (Cloud / SaaS / Services) 5. Product Training – - Train customer technical teams for management of Avhan Systems at time of implementation and up-gradation. - Ensure effective client user training post implementation - Update and Deliver technical training for existing and new customers - Develop product FAQ for setup, operation and troubleshooting - Develop Product training videos for self learning, troubleshooting - Analyse follow-up \ repetitive queries or issues, etc. and attempt to reduce them working with various internal and external parties. 6. Team Management – - Manage support & implementation team - Roster to ensure availability of support team all the time -Training of team - Hiring & Employee retention Additional Job details: · Avhan supports clients business operations across different global locations and you will be required to be available to your team members at different hours in a day. You will have to schedule your work and availability as per the work tasks. · In case of an emergency, you are expected to extend working hour Educational Qualifications and General work Experience 1. Educational – · B.E. / B.TECH / M. TECH. / M.E. / MCA / M.Sc. from Computer science / Electronics stream · Project Management certifications preferred 2. Skills – - Excellent Communication skills - written and spoken – English - High process orientation with proven skills in process creation, documentation and process delivery management - Leadership and team management skills - Excellent Customer Management Skills - Project Management - Time Management 4. Experience – - Essential – - At least 3-5 years of experience as individual contributor in technology implementation and management for Cloud Software Products in Enterprise, Contact Centers / SaaS / PaaS / IaaS organization. - At least 1 to 2 years of managerial / supervisory experience - Best practices for software incident support, SLA matrix setup. Essential Technical Skills & Experience: Experience in – - Managing Linux based Virtual Machines, Tomcat Web server deployment and best practices. - MySQL / MariaDB – Execute queries, performance monitoring, Backup / Restore Technical awareness of – - Firewalls, Proxies / Reverse Proxies, Load Balancer - Following protocols: SIP, HTTP / HTTPS, SMTP, POP3, IMAP, Strong understanding of networking technologies including TCP/IP, IPV6, DHCP, VLAN, QoS, VoIP, various WAN technologies (Leased Line, MPLS, VPN etc.) - Knowledge of Information Security and Network technologies for Cloud based solution delivery and management - Awareness of Asterisk / FreeSWITCH, Kamailio SIP Proxy Desirable Skills: - Self-motivated, hard-working individuals with proven exceptional technical and achievements are sought. - Relevant exposure to either of following client industry verticals: BFSI, Travel, Insurance, BPO - Experience in Implementation, management & maintenance of VoIP solutions. - Using SIP / VoIP monitoring tools and exposure to Cloud unified communications and cloud Contact Center platforms - Knowledge of the software life-cycle process, release and change management processes and best practices. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Rotational shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Dadar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How do you handle challenges or conflicts in the workplace? How many years of Managing cloud infrastructure (AWS, GCP, private clouds) experience do you have? What is your current ctc? What is your current notice period? What is your salary expectations? How many years of in SLA-driven support and incident management experience do you have? Do you have experience in Application Support? If yes How many years of experience do you have? Do you have Strong knowledge of MySQL/MariaDB with Galera Cluster (queries, backups, and performance monitoring), Do you Understand of network technologies (TCP/IP, HTTPS, DNS, VoIP, VPNs, Load Balancer, firewalls), Experience: Application support: 3 years (Required) Managing team: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 10/06/2025
Position Product and Solutions consultant Reporting to Head – Business Location Mumbai Salary range ₹ 3.0 – 5.0 lakhs per annum Experience range 1 – 3 years Company profile Avhan Tech is a 22-year-old software product development firm, specializing in Cloud Communications Technologies. Avhan Tech has been at the forefront of several innovations in communications and Customer Experience management technologies, including our Patented ‘Jodo World©‘ – Cloud Digital Workplace Technology Framework for Global business operations in the "Connected" business world. Jodo Word Introduction Video Jodo is listed amongst the top 5 companies worldwide in the WebRTC technology space and the framework is incredibly flexible, offering SaaS and product services to Enterprise as well SME Companies globally. Key Products and Services: 1. Jodo World Framework - Cloud Digital Workplace Technology Framework. beyond the conventional Unified Communications Cloud Platforms (UCaaS) and Cloud Contact Center technologies (CCPaaS) 2. Cloud Automation Solutions (B2B2C, B2B) 3. Cloud Mobile \ Field Force Management, (B2B2C, B2B) 4. SaaS offerings - JodoLink Qualifications and Experience · B.E. or MBA - IT Business Management. · 1-3 years’ experience in – ◦ Pre-Sales / Post-sales / Tech Project Management in a B2B or B2B2CCloud Technology product companies (preferably from Communication Software / CRM / Call center industry), ◦ Managing Service delivery in Cloud technology product companies ◦ Experience in Product demonstrations, responding to RFP\RFI, End user training Essential skills Candidate will operate in providing both Technical and Business solutions to customers. Key skills are: 1. Analytical skills – Clear understanding of both Avhan Tech products and Client requirements and creating or mapping Jodo solutions and services to exceed client expectations. 2. Documentation skills – create and update business requirement documents at each stage of product delivery, 3. Consulting skills – Effective communication skills to capture client business problems / requirements and to develop a Jodo solution road-map that exceeds the present and future business goals. 4. Team Player - Ability to partner across various functional groups – internal + external including product development, tech support, professional services, marketing and strategic partners, account executives, etc.. 5. Self-driven professional with time-management skills. 6. Ability to support domestic as well as international clients Additional skills 1. Exposure \ experience in sales related activities – develop templates and roll out proposals, solution designs and presentations 2. Ability to work independently with virtual teams 3. Strong interpersonal, verbal, presentation and writing skills Job role & responsibilities 1. Liaise and work closely with Team Members to achieve business objectives 2. Develop solutions for clients or variations of use cases. 3. Participate in demand generation activities, including customer workshops, Webinars, trade-shows and company events. 4. Develop strong interactive relationships with the customer's business management. 5. Monitor and manage customer deliveries 6. Develop and deliver effective training content for Clients and \ or Partner members 7. Stay abreast of new trends in the IT industry, partners, and competitors. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have Experience in Product demonstrations, responding to RFP\RFI, End user training How much experience do you have on B2B or B2B2CCloud Technology product What is your current ctc? What is your expected salary? Let us know your notice period Do you have hands on experience on standard documentation to be used in RFPs + assist Sales teams to submit RFPs for Partners / Customers? Education: Bachelor's (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
Position React JS Developer Reporting to Head - IT Location Mumbai : Dadar (W), Mumbai office Salary range ₹ 3,00,000 - 5,50,000 P.A. (Including Variable: 20%) Experience range 2 – 3 years Avhan Tech is a 20-year old software product development firm, specializing in Cloud Communications Technology. Avhan Tech has been at the forefront on several innovations in communications and customer experience management technologies, including ‘Jodo World©‘ - Cloud Digital Workplace Technology Framework (patent-pending) (Videos: Jodo World Video and https://www.avhan.com/patent) . Key Products and Services: Company profile 1. Jodo World framework (patent-pending), a Unified Communications Cloud Platform (B2B2C) 2. Cloud Self-Service Solutions (B2B2C, B2B) 3. Cloud Mobile \ Field Force Management, (B2B2C, B2B) To develop robust, responsive, User Interfaces and reusable components using React.js to implement workflows in user service adoption. All applications are built using Jodo API. You will have to work in collaboration with other API members to support your application functionality. Jodo design supports High Availability, Multi-tenant, distributed architecture. Job Description We are looking for JavaScript developer who is proficient with React.js, consuming API, knowledge of Redux is essential.. You will be required to co-ordinate with other team members to share information built by you as well as to use existing components B.E. / B.Tech / BSC / MSC / MCA (Comp/IT) Qualifications and Experience Min 1 year of hands on experience on ReactJS In depth knowledge of HTML5, CSS3, Java Script, and frontend development languages Technical & Essential skills Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model Thorough understanding of React.js and its core principles Experience with popular React.js workflows (such as Redux) Familiarity with newer specifications of EcmaScript6 (ES6) Experience with data structure libraries (e.g., Immutable.js) Knowledge of isomorphic React is a plus Excellent written and spoken English skills Integration of Front End application with backend using APIs (Fetch, Axios) Knowledge of modern authorization mechanisms, such as JSON Web Token (JWT), OAuth2 Familiarity with modern front-end build pipelines and tools Experience with common front-end development tools such as Babel, Webpack, NPM, etc. A knack for benchmarking and optimization Experience with browser-based debugging and performance testing software Strong analytical and debugging abilities Self-motivated individual Excellent communication skill (Oral/written) Knowledge of Web Sockets Desirable skills Knowledge of Multi Lingual Application Development (Localization) Familiarity with code versioning tools such as Git, SVN Developing new user-facing features using React.js Building reusable components and front-end libraries Translating designs and wireframes into high quality code Job role & responsibilities Optimizing components for high performance across a vast array of web-capable devices and browsers Handle L2 support and Support Escalations Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹550,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC (including benefits)? What is your current notice period? What are your salary expectations? How do you handle challenges or conflicts in the workplace? How many months of hands on experience on Reactjs? Education: Bachelor's (Preferred) Experience: Reactjs: 2 years (Required) Work Location: In person
Avhan have installed private cloud instances for many customers globally. Our Private cloud instance showcases cutting edge technologies and advancements in terms of communication and contact center technologies. This position has to ensure 1. Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA 2. Maintain & monitor SLA and follow escalation process in case of SLA violation 3. Maintain constant and comprehensive reporting and updation with clients 4. Regular follow up on all escalated issues until resolution from respective stakeholders Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support. Avhan supports clients business operations across different global locations and you may be required to work in shifts Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Provident Fund Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have experience on SLA, TAT, Servers, Sql queries Do you have knowledge about communication technologies such as Cloud Telephony, IVR, ACD, Dialer, Recorder How many years of hands on experience do you have on Linux? Experience: Managing cloud infrastructure (AWS, GCP, private clouds): 1 year (Required) in SLA-driven support and incident management: 1 year (Required) Linux: 1 year (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Expected Start Date: 22/01/2025