Application Support Engineer

Avhan have installed private cloud instances for many customers globally. Our Private cloud instance showcases cutting edge technologies and advancements in terms of communication and contact center technologies.

This position has to ensure

1. Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA

2. Maintain & monitor SLA and follow escalation process in case of SLA violation

3. Maintain constant and comprehensive reporting and updation with clients

4. Regular follow up on all escalated issues until resolution from respective stakeholders

Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.

Avhan supports clients business operations across different global locations and you may be required to work in shifts

Job Type: Full-time

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience on SLA, TAT, Servers, Sql queries
• Do you have knowledge about communication technologies such as Cloud

Telephony, IVR, ACD, Dialer, Recorder

• How many years of hands on experience do you have on Linux?

Experience:

• Managing cloud infrastructure (AWS, GCP, private clouds): 1 year (Required)
• in SLA-driven support and incident management: 1 year (Required)
• Linux: 1 year (Required)

Location:

• Mumbai, Maharashtra (Required)

Shift availability:

• Night Shift (Required)

Expected Start Date: 22/01/2025