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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

project management sap cmdb delegation license management oracle rv software asset management ems tibco bw sccm sql end user servicenow unix shell scripting tibco administrator incident management application support linux tibco ems map unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Software License Management

Good to have skills :ServiceNow Software Asset Management (SAM)
Minimum 5 year(s) of experience is required

Educational Qualification :Graduate with 15 years of education
Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding.Technical Experience:-1.An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc.2.Knowledge of license models for major publishers eg Oracle, SAP, IBM, Microsoft3.Understanding of Licensing, maintenance, and support elements of agreements.4.Fair understanding of enterprise / server estate configuration.5.A technical understanding of networks, the use of licensed software and software deployment.Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines.Educational Qualification:-Graduate with 15 years of educationAdditional Information:-Flexible shift timing

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Application Support Engineer