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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

5 - 10 years

3 - 7 Lacs

mumbai

Posted:6 days ago| Platform:

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Skills Required

itam cmdb presentation skills ci management it asset it asset management software asset management configuration management technical support servicenow itsm incident management application support desktop support bmc troubleshooting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Configuration Database & CI Management

Good to have skills :ServiceNow Configuration Management Database (CMDB)
Minimum 5 year(s) of experience is required

Educational Qualification :Graduate with 15 years of education
Role:Application Support Engineer Project Role Description:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills:

Configuration Database & CI Management Good to Have
Skills:

ServiceNow Configuration Management Database (CMDB) Job Requirements:'', Key Responsibilities:1Manage data with tables in the CMDB and Assets and its Data Sources2Plans and manages a population of the Configuration Management System, including discovery and other data import methods3Configure efficient Identification and Reconciliation4Monitor CMDB health and resolve conflicts between authoritative data sources5Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs6Configure, develop, enhance, and implement application mapping
Technical Experience:1Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera2Good to have - MID Server configurations for Integrations data pull3Good to have - Customizes ServiceNow configuration, including custom scripts Professional Attributes:1Minimum 4-5 years of experience ServiceNow2Minimum 5 years of experience in IT asset / CMDB management3Experience in IT Asset Management process and operational delivery environment4Excellent communication and presentation skills5Excellent communication interpersonal skills. Educational Qualification:Graduate with 15 years of education Additional Info:Flexible Working hours Qualification Graduate with 15 years of education

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Application Support Engineer