23 Ci Management Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and database records. Knowledge of incident and problem management processes. Hands-on experience with IT service management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and maintaining the CMDB. Knowledge of IT service management tools like ServiceNow. Good To Have Skills:Experience with IT infrastructure management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve technical issues. Assist in the implementation of system changes and updates. Provide technical support to end-users and internal teams. Document troubleshooting steps and solutions for future reference. Stay updated on industry trends and best practices to enhance technical knowledge. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience with incident management and problem resolution. Knowledge of IT service management tools. Hands-on experience in creating and implementing Requests for Change (RFC). Additional Information: The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and database records. Knowledge of incident and problem management processes. Hands-on experience with IT service management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to gather requirements and understand business needs. Design and implement solutions to meet client requirements. Troubleshoot and resolve technical issues related to the system or application. Ensure the smooth functioning of the system or application by performing regular maintenance and updates. Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. Drive progress of SAM engagements resolution of compliance issues. Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Build strong working relationships with clients and colleagues. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL processes and best practices. Experience in managing configuration items and maintaining the configuration management database (CMDB). Knowledge of IT service management tools such as ServiceNow or Remedy. Experience in incident management, problem management, and change management processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Selected Intern's Day-to-day Responsibilities Include. Assist in developing and maintaining web applications using Node.js. Work with Nest.js and Express.js frameworks to design and implement robust back-end services. Implement real-time features using WebSockets/Sockets.io. Work with MongoDB and apply Redis for caching and performance optimization. Collaborate with the team on GitHub for version control and code management. Utilize AWS services for deployment and cloud-based solutions. Contribute to front-end development using Next.js. Explore and work with Go (Golang) for certain projects (preferred). Participate in the development and management of CI/CD pipelines. About CompanyAt Lifease Solutions LLP, we believe that design and technology are the perfect blend to solve any problem and bring any idea to life. Lifease Solutions is a leading provider of software solutions and services that help businesses succeed. Based in Noida, India, we are committed to delivering high-quality, innovative solutions that drive value and growth for our customers. Our expertise in the finance, sports, and capital market domains has made us a trusted partner for companies around the globe. We take pride in our ability to turn small projects into big successes, and we are always looking for ways to help our clients maximize their IT investments

Selected Intern's Day-to-day Responsibilities Include. Assist in developing and maintaining web applications using Node.js. Work with Nest.js and Express.js frameworks to design and implement robust back-end services. Implement real-time features using WebSockets/Sockets.io. Work with MongoDB and apply Redis for caching and performance optimization. Collaborate with the team on GitHub for version control and code management. Utilize AWS services for deployment and cloud-based solutions. Contribute to front-end development using Next.js. Explore and work with Go (Golang) for certain projects (preferred). Participate in the development and management of CI/CD pipelines. About CompanyAt Lifease Solutions LLP, we believe that design and technology are the perfect blend to solve any problem and bring any idea to life. Lifease Solutions is a leading provider of software solutions and services that help businesses succeed. Based in Noida, India, we are committed to delivering high-quality, innovative solutions that drive value and growth for our customers. Our expertise in the finance, sports, and capital market domains has made us a trusted partner for companies around the globe. We take pride in our ability to turn small projects into big successes, and we are always looking for ways to help our clients maximize their IT investments

Selected Intern's Day-to-day Responsibilities Include. Assist in developing and maintaining web applications using Node.js. Work with Nest.js and Express.js frameworks to design and implement robust back-end services. Implement real-time features using WebSockets/Sockets.io. Work with MongoDB and apply Redis for caching and performance optimization. Collaborate with the team on GitHub for version control and code management. Utilize AWS services for deployment and cloud-based solutions. Contribute to front-end development using Next.js. Explore and work with Go (Golang) for certain projects (preferred). Participate in the development and management of CI/CD pipelines. About CompanyAt Lifease Solutions LLP, we believe that design and technology are the perfect blend to solve any problem and bring any idea to life. Lifease Solutions is a leading provider of software solutions and services that help businesses succeed. Based in Noida, India, we are committed to delivering high-quality, innovative solutions that drive value and growth for our customers. Our expertise in the finance, sports, and capital market domains has made us a trusted partner for companies around the globe. We take pride in our ability to turn small projects into big successes, and we are always looking for ways to help our clients maximize their IT investments

Selected Intern's Day-to-day Responsibilities Include. Assist in developing and maintaining web applications using Node.js. Work with Nest.js and Express.js frameworks to design and implement robust back-end services. Implement real-time features using WebSockets/Sockets.io. Work with MongoDB and apply Redis for caching and performance optimization. Collaborate with the team on GitHub for version control and code management. Utilize AWS services for deployment and cloud-based solutions. Contribute to front-end development using Next.js. Explore and work with Go (Golang) for certain projects (preferred). Participate in the development and management of CI/CD pipelines. About CompanyAt Lifease Solutions LLP, we believe that design and technology are the perfect blend to solve any problem and bring any idea to life. Lifease Solutions is a leading provider of software solutions and services that help businesses succeed. Based in Noida, India, we are committed to delivering high-quality, innovative solutions that drive value and growth for our customers. Our expertise in the finance, sports, and capital market domains has made us a trusted partner for companies around the globe. We take pride in our ability to turn small projects into big successes, and we are always looking for ways to help our clients maximize their IT investments

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve managing Configuration Databases and CI, utilizing your expertise in ServiceNow Configuration Management Database (CMDB) and exceptional communication skills to resolve client issues. Key Responsibilities:-1.Asset and CMDB Updates.2.Service request management for IMAC tickets.3.Discovery and Asset inventory reconciliation.4.Gap analysis and reporting.5.Scheduled Reporting.6.Maintain currency on policy and process documents.7.Track lease and warranty data in support of refresh as well as end of life processes. Technical Experience:-Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera Professional Attributes:-1.Minimum 4 plus years of experience ServiceNow.2.Minimum 5 plus years of experience in IT asset / CMDB management.3.Excellent written and oral communication skills Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Configuration Database & CI Management Good to have skills : ServiceNow Configuration Management Database (CMDB) Minimum 5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As a Software/Application/Cloud Tech Support professional with 5 years of experience, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Configuration Database & CI Management and ServiceNow Configuration Management Database (CMDB) on various platforms. Roles & Responsibilities: Provide L1 and L2/ basic and intermediate level troubleshooting for configured services running on various platforms. Troubleshoot and resolve issues related to Configuration Database & CI Management and ServiceNow Configuration Management Database (CMDB). Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Collaborate with cross-functional teams to ensure timely resolution of issues and effective communication with stakeholders. Ensure compliance with defined operating model and processes. Professional & Technical Skills: Must To Have Skills:Configuration Database & CI Management. Good To Have Skills:ServiceNow Configuration Management Database (CMDB). Strong understanding of operating system-level implementation of software solutions/vendors/brands. Experience in providing L1 and L2/ basic and intermediate level troubleshooting. Excellent communication and collaboration skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Graduate with 15 years of education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Database & CI Management Good to have skills : ServiceNow Configuration Management Database (CMDB) Minimum 5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Role:Application Support Engineer Project Role Description:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills:Configuration Database & CI Management Good to Have Skills:ServiceNow Configuration Management Database (CMDB) Job Requirements:'', Key Responsibilities:1Manage data with tables in the CMDB and Assets and its Data Sources2Plans and manages a population of the Configuration Management System, including discovery and other data import methods3Configure efficient Identification and Reconciliation4Monitor CMDB health and resolve conflicts between authoritative data sources5Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs6Configure, develop, enhance, and implement application mapping Technical Experience:1Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera2Good to have - MID Server configurations for Integrations data pull3Good to have - Customizes ServiceNow configuration, including custom scripts Professional Attributes:1Minimum 4-5 years of experience ServiceNow2Minimum 5 years of experience in IT asset / CMDB management3Experience in IT Asset Management process and operational delivery environment4Excellent communication and presentation skills5Excellent communication interpersonal skills. Educational Qualification:Graduate with 15 years of education Additional Info:Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Configuration Database & CI Management Good to have skills : Asset Management Minimum 0-2 year(s) of experience is required Educational Qualification : Fresher with good communication and soft skill Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Support the infrastructure service management lifecycle, including incident management, problem management, change management, and release management. Provide operational support, ensuring production systems and devices are online and available. Maintain the Configuration Management Database (CMDB) and ensure Configuration Items (CIs) are accurately identified, controlled, and verified. Professional & Technical Skills: Must To Have Skills:Experience in Configuration Database and CI Management. Good To Have Skills:Experience in Asset Management. Knowledge of ITIL processes and best practices. Experience in incident management, problem management, change management, and release management. Experience in managing IT production systems and services. Experience in maintaining the Configuration Management Database (CMDB). Additional Information: The candidate should have a minimum of 0-2 years of experience in Configuration Database and CI Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Fresher with good communication and soft skill

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Configuration Database & CI Management Good to have skills : Asset Management Minimum 0-2 year(s) of experience is required Educational Qualification : Fresher with good communication and soft skill Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Provide operational support, ensuring production systems and devices are online and available. Maintain the Configuration Management Database (CMDB) and ensure Configuration Items (CIs) are accurately identified, controlled, and verified. Professional & Technical Skills: Must To Have Skills:Experience in Configuration Database and CI Management. Good To Have Skills:Experience in Asset Management. Strong understanding of IT Service Management processes and frameworks, such as ITIL. Experience in incident, problem, change, and release management. Experience in maintaining CMDB and ensuring CIs are accurately identified, controlled, and verified. Additional Information: The candidate should have a minimum of 0-2 years of experience in Configuration Database and CI Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Fresher with good communication and soft skill

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Configuration Database & CI Management Good to have skills : Asset Management Minimum 0-2 year(s) of experience is required Educational Qualification : Any graduate with good communication skills Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Provide operational support, ensuring production systems and devices are online and available. Maintain the Configuration Database and CI Management, ensuring data accuracy and completeness. Collaborate with cross-functional teams to ensure timely resolution of incidents and problems. Professional & Technical Skills: Must To Have Skills:Experience in Configuration Database and CI Management. Good To Have Skills:Experience in Asset Management. Strong understanding of IT service management processes and frameworks, including ITIL. Experience in incident, problem, change, and release management. Experience in monitoring and maintaining production systems and devices. Excellent communication and collaboration skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Configuration Database and CI Management. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering IT services. This position is based at our Bengaluru office. Qualification Any graduate with good communication skills

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Identify and analyze system or application issues and provide effective solutions.- Communicate with clients to understand their needs and provide appropriate support.- Ensure smooth operations of systems and applications by monitoring and troubleshooting.- Stay updated with the latest product knowledge and industry trends.- Train and mentor junior team members to enhance their skills and knowledge.- Manage data with tables in the CMDB and Assets and its Data Sources.- Plans and manages a population of the Configuration Management System, including discovery and other data import methods.- Configure efficient Identification and Reconciliation.- Monitor CMDB health and resolve conflicts between authoritative data sources.- Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs.- Configure, develop, enhance, and implement application mapping.Professional & Technical Skills:- Must To Have Skills:Proficiency in Configuration Database & CI Management.- Good To Have Skills:Experience with ITIL processes.- Strong understanding of IT infrastructure and systems.- Experience in incident management and problem resolution.- Knowledge of configuration management tools and practices.- Familiarity with IT service management frameworks.- Excellent communication and interpersonal skills.- Ability to work under pressure and meet tight deadlines.- Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.- Good to have - MID Server configurations for Integrations data pull.- Good to have - Customizes ServiceNow configuration, including custom scripts.- Minimum 4-5 years of experience ServiceNow.- Minimum 5 years of experience in IT asset / CMDB management.- Experience in IT Asset Management process and operational delivery environment.- Excellent communication and presentation skills.- Excellent communication written and oral and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to gather requirements and understand business needs. Design and implement solutions to meet client requirements. Troubleshoot and resolve technical issues related to the system or application. Ensure the smooth functioning of the system or application by performing regular maintenance and updates. Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. Drive progress of SAM engagements resolution of compliance issues. Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Build strong working relationships with clients and colleagues. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL processes and best practices. Experience in managing configuration items and maintaining the configuration management database (CMDB). Knowledge of IT service management tools such as ServiceNow or Remedy. Experience in incident management, problem management, and change management processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education